| Ordering Account access problems
Recently we upgraded our website and pre-existing accounts may have been deactivated. Please register again to enjoy the new HomeBello.com. If you continue to have problems accessing your account please Contact Us and explain the problem in detail.
Back to Top Placing an order
Ordering online with HomeBello.com is as easy as 1,2,3. First, browse through our selection of exciting items and choose the item(s) you would like to purchase. Then add the item to your shopping cart and proceed shopping or continue to check out. That's it! It's that easy.
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Canceling my order
After you have clicked "Place Order," your order begins to process and you cannot make any online changes to your order. To change or cancel your order prior to shipment, you must contact a Customer Service representative. Please note that most orders process quickly and can enter the shipping process within minutes. If your order has already entered the shipping process, it cannot be changed or canceled.
Back to Top Sales tax
HomeBello.com is required by law to charge appropriate sales tax Back to Top Security
Absolutely! We use Secure Socket Layer (SSL) encryption to ensure that your personal information cannot be intercepted and read by a third party. Your personal information and your credit card information are converted into bits of code that are transmitted securely. None of our customers have ever reported fraudulent use of their credit card information as a result of giving it to us over the Web, but if you ever suspect that your credit card information is being used without your knowledge, you should contact your credit card company immediately.
Back to Top Returns 30-Day Money-Back Guarantee We want you to be fully satisfied with every item that you purchase online from HomeBello.com. If you are not satisfied with an item that you have purchased online, you may return the item within 30 days for a refund of the purchase price, minus the shipping, handling and 20% restocking Fee. WE DO NOT ACCEPT RETURNS ON JEWELRY DEPARTMENT ITEMS. ALL JEWELRY SALES ARE FINAL. Products may be returned within 30 days of receipt of the items. All items must be in its original packaging and in its original condition. Laundered items will not be accepted. Each package requires a Return Merchandise Authorization Number (RMA). After request has been submitted and the return label received, please place the label on the outside of the package. All packages received by HomeBello.com without a Return Authorization Number will not be accepted.
Back to Top Credit
You can expect a refund within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.
Back to Top Return Instructions
The packing slip in your package will contain detailed instructions for returning an item. Here are the basic steps: - Please refer to your packing slip for return information.
- Visit our Returns Tool to request a Return Merchandise Authorization # (RMA).
- Click on the order that contains the item you need to return.
- Click the "Return Items" button next to the item you need to return. Only items that are eligible for return will have an active link to click.
- Select your Return Reason.
- We cannot accept C.O.D. deliveries.
- Insure package for proper protection.
For your protection, we recommend that you use UPS Ground for your return. You can expect a refund within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part. * Please note: If there is extensive damage to an item upon delivery, email a Customer Service representative.
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Shipping
Shipping options
We currently offer two shipping options within the United States. You may choose Standard or Expedited Service. If you choose Standard , most of our customers in the contiguous U.S. receive their orders in just 5 to 7 business days. Need it faster? Expedited will deliver your order within 3 business days after we have filled your order. We are sorry, but we do not offer Saturday or Sunday delivery. For complete UPS shipping information visit www.ups.com.
Back to Top Shipping outside the United States
HomeBello.com will ship your order to any location within the contiguous United States, Canada, Australia, United Kingdom. For complete shipping information, visit our Shipping Rate Chart.
Back to Top Track packages
Find the UPS tracking number in the e-mail we sent you confirming that your order has been shipped. Use that number at www.ups.com to check the status of your order online. It may take 24 hours before tracking information appears on the UPS's web site.
If your order appears late, remember:
- Credit card approval must be received prior to processing.
- Expedited orders placed after 12 noon EST are processed the following business day.
- Expedited delivery only occurs on business days (Mondays through Fridays, excluding holidays).
Back to Top Order Status
You can look at past and pending orders. You must be a Registered Customer to use Order Status. Click here to check your Order Status.
Also, you will receive two e-mails after you have placed your order and provided us with a valid e-mail address: - The first confirms that your order has been received (your order confirmation number will be included); this e-mail should arrive within approximately 24 hours.
- The second confirms that your order has been shipped (any tracking information will be included); this e-mail should arrive within approximately 24 hours after your package is shipped.
Back to Top Shipping Charges
Your shipping charges will appear in the box marked "shipping charges" at checkout for your convenience. For complete shipping information before you check out, please review our Shipping Rate Chart.
Back to Top Miscellaneous About HomeBello.com
HomeBello.com carries the best in home decor, design and jewelry! Find the best in Dinnerware, Flatware and Stemware.. HomeBello.com carries some the most recognized brands in Home Decor and Kitchen such as Arte Italica Pewter, Shun Cutlery and Annieglass Dinnerware. You can also shop for any occasion at our Gift Department, own one of the best pens in the world by Acme Pens or find that cute baby a Sterling Baby Cups or Sterling Rattles at our Kids & Baby Center by Lunt Silversmiths. You can find Picture Frames from Tizo Frames, whether you are looking for a Sterling Silver Picture Frames, Silverplated Picture Frames or Enamel Jeweled Picture Frames you will find the best quality and prices on HomeBello. HomeBello also features the latest designs for Italian Wooden Picture Frames/a>, as well as a variety of Bar Glassware sets and Italian Jewelry Boxes. HomeBello is a website where you can shop for high-quality designer name brands such as Fire and Light Dinnerware, Couzon Flatware, Halcyon Days Enamel Boxes, Rigaud Candles and Alfi Carafes. HomeBello has the perfect Gift you're looking for! You will also find some of the highest quality Gold Charms and Diamond Jewelry on HomeBello.
Back to Top Contact information
We welcome any comments, suggestions and ideas that will make your shopping experience, either online or in our stores, enjoyable. Tell us how we can help by contacting us at HomeBello.com Guest Service. We would love to hear from you!
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